For support of computers, networks, phones, software or the website, please submit a work ticket for fastest service. If you are unable to submit a work ticket, please call 206-631-7676 and select your service area from the phone tree.
Options for Service areas are listed below.
Option 1 For self-help and outage notices, Press 1.
Option 2 To reach the Evergreen Service Area, (Beverly Park, Cascade, Evergreen, Mt. View, Shorewood, Southern Hts & White Center Hts)
Option 3 To reach the Highline Service Area, (Cedarhurst, Gregory Hts, Hazel Valley, Highline, Seahurst & Sylvester)
Option 4 To reach the Mount Rainier Service Area, (Des Moines, Marvista, Midway, Mt. Rainier, North Hill, Pacific & Parkside)
Option 5 To reach PSSC, WELS or GRADS
Option 6 To reach Raisbeck Aviation
Option 7 To reach Tyee Service Area (Bow Lake, Chinook, Hilltop, Madrona, McMicken, Tyee & Valley View)
Option 8 To reach the CHOICE, Big Picture, New Start or Alternative Programs Support
Option 9 To reach Central Office (ERAC, Transportation, Facilities, Operations, Warehouse) Support Team
For Self-Service support, please visit the Collab Support page.
- Global Protect
- Reset a Password
- Microsoft Office
- Office 365
- Google Apps for Education
- Cisco Phones
- Timecard Online
Global Protect allows you to connect virtually to the district network from a network outside the district, such as your home internet connection.
Here, you will find instructions on how to install Global Protect.
Are you already logged onto your computer? Click on Ctrl+Alt+Delete. Select the Change Password option and reset your password.
Can't log into your computer? Call the Help Desk at 206.631.7676 or email the Help Desk using a personal email address to reset your password.
Send email to the Help Desk with the student's Name, ID number, and birthdate. We will reset the password and reply to your email to confirm.
illuminate is our student information system.
Username: District username
Password: District password
Please contact the IMS Help Desk if you are unable to login or need other help with the system.
Monday - Friday
7:00 a.m. - 4:30 p.m.