Highline Public Schools
15675 Ambaum Blvd. SW Burien,WA 98166

Office Hours:

Monday-Friday: 7:30 a.m. - 4:30 p.m.

Technology Services

Submit a Help Ticket

For fastest service, please submit a work ticket to the Highline Help Desk or IMS Help Desk for fast service.  

Help Desk

Have questions about submitting a work ticket? Check out these instructions

Help Desk

For support of computers, networks, phones, software or the website, please submit a work ticket for fastest service. If you are unable to submit a work ticket, please call 206-631-7676 and select your service area from the phone tree.

Options for Service areas are listed below.

Option 1 For self-help and outage notices, Press 1.

Option 2 To reach the Evergreen Service Area, (Beverly Park, Cascade, Evergreen, Mt. View, Shorewood, Southern Hts & White Center Hts)

Option 3 To reach the Highline Service Area, (Cedarhurst, Gregory Hts, Hazel Valley, Highline, Seahurst & Sylvester)

Option 4 To reach the Mount Rainier Service Area, (Des Moines, Marvista, Midway, Mt. Rainier, North Hill, Pacific & Parkside)

Option 5 To reach PSSC, WELS or GRADS

Option 6 To reach Raisbeck Aviation

Option 7 To reach Tyee Service Area (Bow Lake, Chinook, Hilltop, Madrona, McMicken, Tyee & Valley View)

Option 8 To reach the CHOICE, Big Picture, New Start or Alternative Programs Support

Option 9 To reach Central Office (ERAC, Transportation, Facilities, Operations, Warehouse) Support Team

For Self-Service support, please visit the Collab Support page.

IMS Help Desk

For support of Business Applications (Business Plus, Collab, illuminate, Insight, InTouch, and Microsoft Office) please submit a work ticket for fastest service. If you are unable to submit a work ticket please call 206-631-3333 or send us an email.

Support Instructions

Global Protect

Global Protect allows you to connect virtually to the district network from a network outside the district, such as your home internet connection.

Here, you will find instructions on how to install Global Protect.

Reset a Password

Staff Passwords

Are you already logged onto your computer? Click on Ctrl+Alt+Delete. Select the Change Password option and reset your password.  

Can't log into your computer? Call the Help Desk at 206.631.7676 or email the Help Desk using a personal email address to reset your password. 

Student Passwords

Send email to the Help Desk with the student's Name, ID number, and birthdate. We will reset the password and reply to your email to confirm.

Microsoft Office

Microsoft Office is the standard for document creation. 

Office 365

Office 365 tools are available to Highline staff and students. 


illuminate is our student information system. 


Username: District username

Password: District password 

Please contact the IMS Help Desk if you are unable to login or need other help with the system.

Monday - Friday
7:00 a.m. - 4:30 p.m.

Phone: 206-631-3333

Katie Luksan
Project Manager


Lync is used for instant messaging and screen sharing.


Collab is our internal web-based tool for staff collaboration. 

Google Apps for Education

Google Apps for Education is used for district collaboration. 

Cisco Phones

Cisco phones and mobile phone support.


Aesop is the substitute placement system in Highline.

Timecard Online 

Timecard Online is the district tool to record and track employee work time.