Highline Public Schools
15675 Ambaum Blvd. SW Burien, WA 98166

Office Hours:

Monday-Friday: 7:30 a.m. - 4:30 p.m.

Technology Services

Submit a Ticket

For fastest service, please submit a work ticket through our electronic ticketing system called eHD (click link below).


Have questions about submitting a work ticket? Check out these instructions


For support of computers, networks, phones, software or the website, please submit a work ticket for fastest service. If you are unable to submit a work ticket, please call 206-631-7676 and select your service area from the phone tree.

Options for Service areas are listed below.

Option 1 For self-help and outage notices, Press 1.

Option 2 To reach the Cascade Service Area, (Cascade, Evergreen, Hazel Valley, Mt. View, New Start, Shorewood or White Center Heights)

Option 3 To reach the Sylvester Service Area, (Big Picture, Gregory Heights, Highline, Marvista, North Hill or Sylvester)

Option 4 To reach the Pacific Service Area, (Des Moines, DSM / Science Kits, Midway, Mt. Rainier, Pacific or Parkside)

Option 5 To reach the Glacier Service Area (Beverly Park, Cedarhurst, Glacier, Hilltop, Raisbeck, Seahurst or Southern Heights)

Option 6 To reach the Chinook Service Area (Bow Lake, Camp Waskowitz, Chinook, Madrona, McMicken, Tyee or Valley View)

Option 7 To reach support for Choice, Woodside, WELS, PSSC, MOF or Transportation

Option 8 To reach support at Central Office

For Self-Service support, please visit the Collab Support page.

IMS Help

For support of Business Applications (Business Plus, Collab, Synergy, Insight, InTouch, and Microsoft Office) please submit a work ticket for fastest service. If you are unable to submit a work ticket please call 206-631-3333 or send us an email.

Support Instructions