Online Enrollment

Online Enrollment is the process available to students new or returning. Enrollment verification is a process made available to currently enrolled families. This allows families to update demographic information for the upcoming school year through ParentVUE. Parents will need to activate their ParentVUE account to update contact information, home address, phone numbers, emergency contact information and health information. 

Entering the address information into ParentVUE can be a little sensitive. An address will start to auto-populate when a parent/guardian begins manual entry. The parent/guardian can either select the auto-populated address or they can manually type out their address. If the manually type their address into each field it is important that there are no additional spaces and that the city and other information is correctly entered. If staff need assistance with troubleshooting addresses errors please contact IMS team for assistance at 206-631-3333.

IMS help has developed a help guide for staff so that they know how to process pending online enrollments. Please review the help document on collab.

If the student was previously enrolled, office staff will need to update the student’s records to make the student their own “parent/ guardian”.  The student will need to be able to provide an email address that is not one of the Student account email addresses. 

If the student is newly enrolling, the student can create a new account through ParentVUE just as a parent would. When they enroll themselves, they will choose “self” as the relationship in the parent screen.

The enrollment team recommends school staff identifies what kind of support is needed. If a family does not have a device each school was provided with Chromebooks to support families with online enrollment. School staff can schedule families with an appointment for enrollment support in person, or refer them to the Family Center for enrollment support. If a family needs language support you can request an interpreter to attend your enrollment appointment.

Schools are required to accept and enroll students that are participating in the Address Confidentiality program. Once a school staff confirms the family has a confidential address, the family can do one of two things.  

(1) The family can use the school’s address for the physical address and can use the confidential PO Box for the mailing address (usually this PO BOX is in Olympia).  

(2) The family can use their confidential address in the physical and mailing address fields, but the enrollment will go to the Student Placement Manager’s HPS enrollment holding school. If the family choses option to, the school will need to contact the Student Placement Manager to transfer the enrollment application from the HPS enrollment holding school to the school's registration queue.   

Resource: https://www.sos.wa.gov/acp/for-schools.aspx 

Each family will be required to provide an email in order to enroll their student using ParentVUE. We recommend sending school-specific information through email. You may also consider sharing this information at welcome events, family meetings and other school events. 

• If you have received notification that a student has been approved for a transfer BEFORE you have processed and reviewed the student’s online enrollment application, you can move the student’s enrollment to the requested school via the deny feature. 

• If you have received notification that a student has been approved for a transfer AFTER you have processed and reviewed the student’s online enrollment application, please contact IMShelp@highlineschools.org. 

• Please review the IMS training video for more information and exact steps OR you can review the synergy help doc. The IMS training video can be viewed here or step by step written instructions are available in the synergy help doc on page 9 available here. 

Families with existing records and parents with currently enrolled students in our district will need to use their current ParentVUE account to enroll. Some parents have not yet activated their ParentVUE accounts. Please check synergy to see if a parent/ guardian has activated their ParentVUE account before providing the family next step directions. An activation code is not necessary if a family has never had an enrolled student in Highline Public Schools. Families that have never been enrolled will create a brand new Parentvue account. 

Parents receive a notification through email when they submit an online application. Once a staff member starts reviewing a pending enrollment additional notification options can be sent to a parent to follow up on the status of a student's enrollment. To see notification template options click here. 

• If the enrollment has been accepted already by the “requested school”, then IMS needs to be contacted to remove the enrollment, so the neighborhood school can enroll the student. 

• If the enrollment has NOT been accepted by the “ requested school”  the student cannot be sent back to the neighborhood school, but the neighborhood school can RETRACT the denial originally made to move the enrollment.  Then the registration will get pulled back from the “requested school" and will be put back in the neighborhood school's registration queue. The "requested school" should contact the neighborhood school to ensure this occurs.  

• Yes, non-resident online enrollment applications are submitted to the Enrollment Team. Families should complete transfer paperwork first. Please encourage families to fill out the HPS Non-Resident Application Form. For more information about transfer application requirements share the following website with families:  non-resident transfer page.  

• After Student Placement reviews a non-resident transfer application and approves the transfer, the Enrollment team will route the enrollment to the requested school for enrollment review.

• Online enrollment will be based on the student's home address and the student's grade. If a student lives within district boundaries the enrollment will be routed to the neighborhood. Staff will need verify proof of address documentation in order to process pending enrollments.  

• If a student resides outside of the district boundaries, the family will have the option to select which school they would like to attend. Non-resident enrollments will be routed to Student Placement for transfer review. School staff will receive non-resident enrollments once a non-resident transfer has been approved.  

Yes, electronic signature is sufficient for enrollment.

There are two options for processing duplicate enrollments: 

Option one is more family friendly than option two. Option one would require that you deny the online enrollment, and manually enter and update the existing record with the information that was submitted in online enrollment application. It's important to contact any stakeholder representatives (Kim Gansender for Sped, Health Services or School Nurse, Antonio Lewis for MV, Tessa Koutsky for Foster, Sara Ortiz or Kayla Guyett for Native Ed, Molly Ajeto for ELL, Lauren Thompson for 504 services) to share enrollment information. An alert will not be sent to any stakeholder groups for an "new" enrollment that is denied because it was a duplicate.  

Option two places more work on the parent, and requires that they redo their online enrollment. Option two requires the parent to activate their ParentVUE account with their activation key code, and go through the online enrollment process again.  

If you’ve become aware of a duplicate parent account, you can contact IMS help to let them know the two Adult IDs. IMS can delete and merge the Adult IDs together so there is no longer a duplicate parent account.  

It’s important to know that: 

•  If a duplicate enrollment is denied, the parent will need to activate the ParentVUE account with their activation key code.  

• If a duplicate enrollment is denied and the parent submitted enrollment documentation, that documentation will only be available for viewing in the enrollment history tab, unless it is saved and uploaded to the existing record in the documents section of synergy.  

• If the student shows up on your synergy task list you will first need to note why. What type of alert is flagged? Each student with an alert, has indicated an affirmative answer to a specific question tied to another department's work within the district. Various district representatives have access to view these alerts, and pull reports on new incoming online enrollments once processed by the school. This helps ensure McKinney Vento students are qualified, students with health concerns and immunizations meet District requirements for enrollment and attendance, Special education records are requested, English Language Learners have proper supports in place, Native Ed students are deemed eligible for program resources and support, etc     

If the student shows up on your synergy task list you will first need to note why. What type of alert is flagged? Each student with an alert, has indicated an affirmative answer to a specific question tied to another department's work within the district. Various district representatives have access to view these alerts, and pull reports on new incoming online enrollments once processed by the school. This helps ensure McKinney Vento and Foster students are qualified, students with health concerns and immunizations meet District requirements for enrollment and attendance, Special education records are requested, English Language Learners have proper supports in place, Native Ed students are deemed eligible for program resources and support, etc. If you have any questions about a specific synergy task, please contact Micaela White at micaela.white@highlineschools.org.
 

No, you are not required to complete enrollment again. Students enrolled in Highline Public Schools are only required to complete enrollment once. Preschool students will automatically be assigned to their neighborhood school based on the address on file. Preschool students will be required to complete enrollment registration each year including the year that they transition from preschool to kindergarten. Preschool program staff and schools will work with preschool students and families to help them transition and prepare for kindergarten. Please visit: highlineschools.org/enrolledink.

The Enrollment Services team is available to answer parent-related questions about the enrollment process. The IMS Help Desk is available to answer staff questions about Synergy and ParentVUE. 

Enrollment Services
206-631-3065

Micaela White
micaela.white@highlineschools.org
206-631-3148

IMS Help Desk
IMS.Help@highlineschools.org 
206-631-3333

Micaela White, Enrollment Services Manager, is the main point of contact for the online enrollment rollout. She can be contacted with questions at 206-631-3148.  

The IMS team is offering ongoing technical training and support. If you need assistance please contact IMS Help Desk, IMS.Help@highlineschools.org, 206-631-3333.